Real answers to the questions we actually get.

Yes. Affirm is available on every order at checkout — 0% APR for 24 months on most plunges and saunas. Subject to credit approval. Soft credit check, no impact to your score.

Yes. If you find an identical product cheaper anywhere else within 30 days of your order, we'll refund the difference. Sale prices, eBay, and Amazon Marketplace third-parties excluded. Text us a screenshot at (608) 909-8117 and we'll handle it same day.

Our warehouse is in the Minneapolis metro area and we do appointment-only walkthroughs for serious buyers within driving distance. Text (608) 909-8117 to book. For everyone else, we send a 4K video walkaround of the exact tub you're considering — and we'll get on a video call to answer questions.

Most orders ship within 5 business days from our Minneapolis warehouse and arrive 2–3 weeks after order. Cold plunges and saunas ship freight; you'll get tracking plus a 4-hour delivery window 48 hours before the truck arrives.

Yes — free freight to every address in the lower 48 states on every order, no minimum. Alaska, Hawaii, and Canada are quoted separately because LTL freight to those destinations runs $800–$2,400 and we won't bury it in the sticker price.

On qualifying orders (most cold plunges, all saunas, all hot tubs over $2,499), white-glove install means the freight crew uncrates the unit, positions it where you want it, removes the packaging, and hauls it away. For plunges with chillers, we run a treatment cycle before they leave so you're plunge-ready the day it arrives.

Not directly. We ship to all 50 US states; Alaska/Hawaii orders ship via separately-quoted LTL. International customers occasionally use a US freight forwarder — we can deliver to forwarder addresses in the lower 48.

Most of our chillers run on a standard 120V/15A outlet — no electrician required. The 1.5HP+ commercial chillers need a dedicated 240V/30A circuit. Each product page lists the exact electrical requirements; if you're unsure, text us a photo of your outlet and we'll confirm.

A level concrete pad, paver patio, or treated deck rated for 800+ lbs/sq ft works. A standard wood deck is usually NOT rated for a 150-gallon plunge filled with water (~1,400 lbs). If you're not sure, send us your deck specs — we'll tell you yes or no.

Yes — every plunge we sell is rated for outdoor year-round use. The chiller needs shade (direct sun on a black chiller box reduces efficiency 15–20%) and protection from standing snow. The tubs themselves handle anything from -30°F Minneapolis winters to 105°F Arizona summers.

Standard chillers (½–1 HP) reliably hold 39°F in ambient up to 85°F. Pull-down time from tap water is 6–10 hours depending on tub size. For 36°F or colder, you need a 1.5HP+ chiller and shaded placement. The 'how cold' marketing claim from no-name brands almost always assumes 60°F ambient and an insulated tub — neither of which match real-world use.

With our standard filtration + ozone setup, the water lasts 4–6 weeks before you'd notice. We recommend a full drain and refill every 8 weeks, plus weekly filter rinses. The included water-test strips tell you exactly when chemistry drifts.

55–62 dB at 10 feet — about the volume of a refrigerator. We measured every chiller in our catalog because the spec sheets lie. If you need silent (sleep-next-to-it quiet), the Penguin Chillers split-unit setups are the only option.

A ½HP chiller pulls 400–600W while running, cycles ~30% of the day to hold temperature, and costs $15–$25/month in the Midwest at current rates. A 1HP chiller pulls 800–1,100W and runs $25–$45/month. Each product page has the exact spec.

5 years on the tub shell, chiller, pump, and electronics. We pay shipping both ways for the first year and the chiller swap-out cost in year 2. Years 3–5 cover the part; you cover shipping. Cosmetic damage, freeze damage from improper winterization, and chemistry damage (over-chlorination) aren't covered.

Yes — 30-day try-it-cold guarantee on any uninstalled product, no restocking fee. After 30 days, the warranty applies. If you've used the tub, we can sometimes still take it back but it gets resold as 'open box' so we deduct the markdown from your refund.

Text (608) 909-8117 with a photo or video of what's wrong. We diagnose 80% of issues in the first reply. If you need a part, we overnight it. If you need the whole chiller swapped, we ship a replacement before the broken one comes back to us. Most issues resolved in under 48 hours.

Text (608) 909-8117 weekdays 9am–5pm CT and we reply within 4 hours. Email plungejunkies@gmail.com works too but text is faster. We don't use a chatbot — every reply is from a human on our team.

Minneapolis, MN. Every order ships from our Minneapolis warehouse. Operating entity is RookWave Ventures LLC. Founded 2022.

We use text-first support because it lets us solve more problems faster and our customers prefer it. If you have a complex issue that needs a phone call, text us first and we'll set up a call — usually same day.